Welcome to Royal Vendors' Customer Service Department

Royal Vendors is committed to providing the best possible customer service. If you wish to speak to anyone in our Technical Service Support or Service Parts Departments, dial toll-free 1 800 931 9214 (outside North America, dial +1 304 728 7056).

Meet our Technical Service representatives

Meet our Service Parts representatives

Note to established Royal Vendors customers: Service Bulletins and other valuable service literature is sent to our customers by e-mail when it is released. In order to ensure that you receive this information, we must have your most up-to-date contact information. To update your information, click here.

Questions? Comments? Suggestions? Need technical support? Click here to send a message to Royal Vendors' Technical Inquiry mailbox.

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All documents on this page are in Adobe Acrobat (PDF) format. To download the Adobe Reader, see the link at the bottom of this page. To download a page to your own computer, right click and select "Save Target As..." (Internet Explorer) or "Save Link As..." (Navigator). Note: large file sizes.

Manuals:

Electromechanical	Merlin 2000
Merlin III (4-button programming)	Merlin III (3-button programming)
GII	GIII - English
GIII - Spanish	GIII 230 VAC 50 Hz - English
Merlin IV - English	Merlin IV - Spanish
20+ (4-button programming)	20+ (3-button programming)
Milk Merchandiser	EZ Vender
HVV (High Visibility Vender)	RVV 400 (Royal Vision Vender)
RVV NG with KO Programming	RVV NG with 5-button Programming
RVV NG 230 VAC 50 Hz with KO Programming	RVV NG 230 VAC 50 Hz with 5-button Programming
Merlin RB	Merlin RB 230 VAC 50 Hz
KO Merlin 230 VAC 50 Hz	RVV 500 Test Diagnostic Routines Troubleshooting Guide

Parts Catalogues:

Coke(2.96 MB)		Pepsi (2.50 MB)
	Diversified (3.61 MB)

Programming: Select vender type:

Merlin 2000 Rev. 2.xx	Merlin 2000 Rev. 5.xx
Merlin III	Merlin IV with Versatile Controller
Merlin IV / Merlin 20+ with Coinco Controller	Merlin IV / Merlin 20+ (No Password)
GII	GIII non-EVS
GIII EVS	GIII / 20+ KO
Milk Merchandiser	EZ Vender
HVV	RVV (model 400)
RVV NG with KO Programming (model 500)	RVV NG with 5-button Programming (model 500)

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For Technical Support, call 1 800 931 9214 (Toll Free in North America only) or +1 304 728 7056 Monday-Friday 8:00 a.m. to 8:00 p.m. Eastern Standard Time.

Royal Vendors, Inc. • Bardane Industrial Park • 426 Industrial Boulevard • Kearneysville WV 25430-2776 • U.S.A.

+1 304 728 7056

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Toll Free in North America 1 800 321 8637

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FAX +1 304 725 6579

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