Customer Service

DSC_0240_croppedRoyal Vendors is dedicated to providing the best customer service in the industry. We respond to our customers’ needs in a timely, innovative, and efficient manner.

Our customers are our greatest assets and making sure you are satisfied is our first priority. Our knowledgeable and professional staff is always at the ready to fulfill this promise. Our customer support services are provided at no charge.

We have more than 40 manuals, the majority of which are now available on our website. We also produce Service Bulletins that give detailed information on how to repair and replace items. These are available by email as well as on our website. Our Technical Service Department regularly publishes Helpful Hints with a variety of useful information. The difference with Royal Vendors is you are able to speak to a real person and that person wants to help you. We pride ourselves on high-experienced customer service and technical service personnel.

If you wish to speak to anyone in our Technical Service Support or Service Parts Departments, dial toll-free 1-800-931-9214. Outside North America, dial +1-304-728-8363.

  • Parts Department Hours: 8 a.m. to 5 p.m. EST Monday through Friday
  • Service Department Hours: Effective January 11, 2016 – 8 a.m. to 6 p.m. EST Monday through Friday